• Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments. The course is instructed by Tareq who is an IT Professional with over 12 years of experience.


It also explores how to best approach automation, access control rules, scripting, working with a knowledge base, and more. This IT Certificate program also aligns with the objectives covered by the newly updated CompTIA A+ certification. Running software diagnostic tools and physically inspecting hardware systems. Diagnosing issues with computer software, peripherals, and hardware. All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. By submitting this form, I agree that Southern Careers Institute may contact me via email, text message or telephone, including the use of autodialers, regarding its programs and offers. This is hands-down the very best thing a person looking to break into IT — or in the early years of their career — can do.

Help desk technician job description

It is an essential position in any business, and it is not going anywhere anytime soon. Those in these positions often work in the IT department of an organization but can also be employed by a software company or other vendors that sell computer-related products and services to businesses. If you’re ready to enter the world of Information Technology , you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills. First, learn about the essential software brain of a computer—its operating system software when you explore Microsoft Windows.


It aims to deliver guidance and introductory knowledge in IT related topics such as Troubleshooting, Active Directory, Password Management and Basic Networking. Students learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve many IT related issues. As businesses grow, their need for competent help desk support will grow.

Alternative Career Paths

To improve your job prospects as a help desk technician, bolster your skill set with topics like cloud engineering and cyber security, two of the decade’s hottest IT disciplines. As for specific industries to focus on, health care has an accelerated need for IT support and help desk specialists. Browse campus & online degrees, vocational certificates and self-paced courses matching the help desk technician education requirements and career path. With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format. These top-rated online programs in technical support and related subjects are currently enrolling students.

How to Become a Help Desk Technician

To become a help desk technician, you first must complete a high school diploma or equivalent. Though some jobs require a bachelor’s degree in computer science or a related field, some help desk tech jobs only require an associate degree and on the job training. In these programs, you study the basics of hardware, software, and networks to gain the skills you need for this career. To become a certified help desk technician, you must complete the requirements set out in the CompTIA A+ Computer Troubleshooting Certification.

Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors. Providing support in person, over the phone, or via remote access. Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a two-year degree and additional, equivalent work experience in a help desk setting. In fact, there are a variety of short-term tech training programs that last less than a year.

Job Description and Career Options

At Southern Careers Institute, our Computer Support Specialist program can be completed in as little as seven months. People who work at a help desk enjoy their jobs because they know they are fulfilling a very important role in technology. As computer equipment and software become more complex, the need for technicians will continue to increase. Learning the full stack of technologies will also give you a broader perspective on the industry. Not only will you be able to understand how modern networks work, but you’ll have the opportunity to get your feet wet in many different areas. This way, when you decide to specialize in one area, you’ll know for sure which one you like the most.

All you do is spend your time helping with minor issues without getting enough exposure to what really matters. This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Everyone that has worked in customer service knows that there are always those few customers that call about every little issue and end up wasting the customer service agent’s time. “SMBs’ ultimate choice” – It was packed with features that addressed every need an organization could have. A wide variety of management functions are available, including human resource management, product management, time management, knowledge management, and client management. If you haven’t honed your ability to perform well under pressure, it may be extremely distressing.

What Makes a Great Help Desk Technician? (Questions / Answers)

Virtual Lab how to become a help desk engineers hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise.